Effective Date: August 17, 2026 Last Updated: August 17, 2026
Lox Palm Roofing ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://www.loxpalmroofing.com/ (the "Site") or use our roofing services (the "Services"), including when you provide your mobile phone number for text (SMS) communications.
By using our Site or Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Contact Information: Name, phone number, email address, mailing/property address.
Service Information: Details about the roofing service requested, property information, roof condition, and appointment/job history.
Payment Information: Billing details processed through secure third-party payment processors (we do not store full credit card numbers).
Communications: Records of calls, texts, emails, and form submissions between you and us.
Website Usage Data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
Mobile Opt-In Data: Your phone number and consent status when you opt in to receive SMS messages from us.
2. How We Use Your Information
We use collected information to:
Schedule and provide roofing services, including inspections, estimates, and repairs;
Communicate with you about appointments, estimates, job status, and service updates;
Process payments and maintain billing records;
Respond to inquiries and provide customer support;
Improve our Site, marketing, and service offerings;
Send promotional communications, but only where you have opted in;
Comply with legal, licensing, and permitting obligations.
3. SMS / Text Messaging Privacy
We collect your phone number for the purpose of sending you:
Transactional messages (e.g., appointment confirmations, scheduling reminders, inspection/job status updates); and
Promotional messages (e.g., special offers, discounts, seasonal promotions), where you have opted in to receive them.
Required consent-sharing disclosure:
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Message frequency varies.
Message and data rates may apply, as determined by your mobile carrier.
You may opt out of SMS messages at any time by replying STOP.
You may request help by replying HELP or contacting us at +1 (561) 603-0639 or admin@loxpalmroofing.com.
Data protection and deletion: Your phone number and SMS consent records are stored securely and used only for the purposes described above. You may request that we delete your data at any time by contacting us at [Business Email] or +1 (561) 603-0639; we will process deletion requests within a reasonable timeframe, except where we are required to retain records for legal or compliance purposes.
We retain SMS opt-in records as required to demonstrate consent for compliance purposes.
4. How We Share Information
We do not sell your personal information. We may share information with:
Service Providers: Third parties who help us operate our business (e.g., scheduling software, payment processors, CRM/marketing platforms, hosting providers), bound by confidentiality obligations.
Insurance Carriers and Adjusters: Where you request our assistance with an insurance claim related to roofing work, we may share relevant property and job details with your insurer or their representatives at your direction.
Legal Compliance: When required by law, subpoena, permitting authority, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
As noted above, text messaging originator opt-in data and consent are not shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver your messages (e.g., our SMS platform provider).
5. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar technologies to:
Remember your preferences;
Analyze Site traffic and usage (e.g., via Google Analytics);
Support advertising and retargeting campaigns (e.g., via Google Ads or Meta Pixel), where applicable.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal, licensing, and permitting obligations, resolve disputes, and enforce our agreements. SMS consent records are retained as required for regulatory and carrier compliance purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the right to:
Request access to the personal information we hold about you;
Request correction or deletion of your information;
Opt out of marketing communications (including SMS, by replying STOP, and email, via the unsubscribe link);
Request information about how your data is used and shared.
To exercise these rights, contact us using the information in Section 11.
9. Children's Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Lox Palm Roofing 17564 79th Ct N, Loxahatchee, FL, US, 33470 +1 (561) 603-0639 admin@loxpalmroofing.com https://www.loxpalmroofing.com/